Complaints Procedure

We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, then please contact your solicitor in the first instance.

If you are unwilling to do this or feel that the matter is too serious, then you should contact one of our Senior Partners, Jeremy Manuel or Michael Swaden on 020 7431 4999 or by post to our office. We have 8 weeks to consider your complaint.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with theĀ Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ


  • ALEP
  • The Law Society
  • SFE
  • Save Move

* Michael Swaden is the SFE accredited member at Manuel Swaden